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Service Technician

Cemen Tech Job DescriptionTitle: Service Technician FLSA: Non-ExemptJob Status: Full Time Travel Required: 50% Date: June 2018 Reports To: Dir. of Customer Service
PURPOSE OF POSITION
The person will be responsible to provide consultation for quick and effective repair, maintenance and start-up of equipment and to develop positive relationships with customers while providing quality and timely customer technical training.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
More specifically, this person will:
Assist in the day to day duties of working to solve customer problems and answer their questions.
Have outstanding telephone and customer relations skills.
Travel to customer locations to train the operators/owners on the equipment, including some weekend travel.
Repair equipment both in Domestic and International markets both in the field and in the facility.
Work in the Quality Control Department to inspect new equipment before delivery.
Work with the Service Manager to update and prepare service manuals.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to obtain a Class B CDL is mandatory (26,000+ w/Air Brake Cert & Clean Driving Record).
Passport and an ability to travel internationally are required.
Bilingual ability is preferred but not required.
EDUCATION ? EXPERIENCE ? COMPUTER SKILLS
2-3 years of customer service background with mechanical and service experience required.
Microsoft Office including Outlook, Excel and Power Point is required.
Must have a mechanical background.
Knowledge of hydraulics and electrical systems preferred.
CORE VALUES
Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value.
Positive Mindset ? We know our attitude affects our performance.
Ingenuity ? Better, Faster, Easier.
Accountable ? We accept responsibility for our actions.
Do the Right Thing ? We will stay productive and be contributors.
Engaged ? Listening to understand?acting to accomplish.
Safety ? We will reinforce safe habits by our own actions.
COMPETENCIES
To perform this position successfully, individual should demonstrate the following work competencies;
Problem Solving ? Identifies and resolves issues in a timely manner.
Communication Skills ? Speaks clearly, listens and receives clarification, respond to questions.
Dependability ? Follows instructions, responds to management direction, and takes responsibility.
Quality Assurance ? Demonstrates accuracy and thoroughness.
Ethics/Professionalism ? Treats people with respect; Works ethically and with integrity.
Organizational Support ? Follows policies and procedures.
Judgment ? Exhibits sound and accurate judgment.
Safety and Security ? Observes safety and security procedures; Uses equipment properly.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee:
Must be able to frequently stoop/bend.
Must be able to regularly use hands and arms.
Must be able to regularly stand and walk.
Must be able to lift and/or move up to 30 pounds.
Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion.
Specific vision abilities required by this job include close, distance, color, and peripheral vision.
Must be able to travel by vehicle or plane up to 100% of the workday.
ENVIRONMENTAL ADAPTABILITY
The noise level in the work environment is usually moderate.
Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.
TO APPLY: Please send cover letter and resume to employment@cementech.com.



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